Exclusive Interview: Sergi Herrero, CEO of Mangopay – Powering Marketplace & Platform Payments

Discover how Mangopay helps marketplaces and platforms manage pan‑European payouts, FX, custody, card issuance, and more.

Company Overview

Mangopay, founded in 2013 and headquartered in Luxembourg, is an electronic money institution (EMI) with full licensing under CSSF and FCA. It offers modular payment infrastructure tailored for marketplaces, crowdfunding, gig‑economy, rental and e‑commerce platforms—handling wallet management, escrow, multi‑currency FX, card issuance and payout automation

Interview with Sergi Herrero, CEO at Mangopay

Q1: Please introduce yourself and your role.

I’m Sergi Herrero, CEO of Mangopay. I oversee overall strategy, client growth, product roadmap, compliance, and global expansion.

Q2: What unique problem does Mangopay solve?

Our clients—marketplaces and platforms—need compliant, modular payment solutions: escrow, e‑wallets, payouts, FX, regulatory safeguards. We offer it via APIs and UI, removing the complexity and speed‑to‑market barriers.

Q3: How has Mangopay evolved since 2013?

We launched as payment handlers for crowdfunding, expanded into travel, rental, gig economy platforms, earned EMI status in France and UK 2023–2024, and launched FX modules .

Q4: What are Mangopay’s core services?

• Hosted e‑wallets and sub-accounts

• Escrow and financial flow orchestration

• Multi-currency FX and settlement

• Card issuance and BIN sponsorship

• Reporting, reconciliation, fraud control

• Compliance: KYC, AML, safeguarding

Q5: How modular is your tech stack?

Highly modular—clients can pick exactly what they need: wallet only, escrow, card issuing etc. Our RESTful API and client portal make integration smooth.

Q6: What licensing and regulatory coverage do you have?

Authorized by CSSF in Luxembourg, and by UK’s FCA as an EMI in Nov 2023, plus pass‑through partnerships for EU and UK jurisdictions.

Q7: How do you differentiate from competitors like Stripe Connect or Adyen MarketPay?

We’re deeply focused on platform business models—escrow, split payouts, compliance—for marketplace verticals, rather than broad payment suites. Our plug‑and‑play modules and local licensing are hard to match.

Q8: Which verticals do you serve most?

Marketplaces (e‑commerce, travel, gig), crowdfunding, rental and sharing economy, P2P, even insurance and utility platforms.

Q9: What recent milestones are you proud of?

FCA EMI license in UK late 2023 , launch of FX services, and powering major platforms across 25+ countries.

Q10: Who are your key competitors?

Stripe Connect, Adyen MarketPay, Railsr, Treezor (BPCE), TransactPay—each varies on coverage, licensing, target client.

Q11: What is Mangopay’s edge over Railsr or Treezor?

Modular self‑service onboarding, client dashboard, pan‑EU license, competitive FX, deep escrow features.

Q12: How does your pricing structure work?

We combine setup + monthly licence fees + per‑transaction and FX margin. Custom pricing for enterprise.

Q13: How do you manage compliance at scale?

We maintain a modular compliance engine, licensed entities in LU/UK/FR, partnered AML tools, and scaling KYC/monitoring globally.

Q14: Technology powering Mangopay?

Cloud‑native microservices, containerized APIs, event‑driven orchestration. Frontend and management UI in modern JavaScript frameworks.

Q15: How big is your team?

Around 500 employees (2024), with teams across product, engineering, compliance, and customer success .

Q16: Which KPI’s drive your success?

Number of live platforms, transaction volume, wallet balance held, API uptime, client satisfaction and onboarding time.

Q17: Future roadmap and expansion?

Expanding card issuance globally, deeper vertical-specific tools, partnerships in APAC/US, and exploring banking license in select markets.

Q18: Biggest scaling challenge?

Balancing rapid feature rollout with robust compliance and licensing across jurisdictions—requires a flexible but resilient engineering approach.

Q19: How do you tackle FX and multi-currency requirements?

We offer integrated FX with tier‑1 liquidity, multi‑currency wallet support, batch and individual cross‑border settlements.

Q20: Why should platform operators choose Mangopay?

Because we handle the entire compliance+payments+wallet+card ecosystem on one stack, allowing clients to focus on business, not infrastructure.

Mangopay Service Offering

• EMI‑licensed hosted wallets

• Escrow and escrow workflows

• Multi‑currency FX and cross‑border payouts

• Card issuance and BIN sponsorship

• API dashboards and reconciliation tools

• Compliance: KYC, AML monitoring

• Modular, vertical‑specific integration

• White‑label options and UI tools

Competitor Landscape & Positioning

Related Searches

• Mangopay review for marketplaces

• Stripe Connect vs Mangopay

• Best EMI for platform payments EU

• Multi-currency payout infrastructure

• ESCROW API for digital platforms

FAQ

Is Mangopay regulated?
Yes – authorized by Luxembourg CSSF and FCA EMI in UK (Nov 2023)

Can I issue cards via Mangopay?
Yes – modular card issuing via BIN sponsorship, both physical and virtual.

Does it support FX and multi-currency wallets?
Yes – supports dozens of currencies with competitive FX pricing.

Which platforms is Mangopay ideal for?
Optimal for marketplaces, gig-economy apps, travel portals, crowdfunding and rental platforms.

How quickly can I integrate?
With API docs and SDKs, clients can launch in weeks for core flow; advanced modules may take longer.