An exclusive interview with Gabriella Kindert, CEO of Snappi, Greece’s first ECB-licensed neobank
Snappi CEO Gabriella Kindert on Building Greece’s First ECB-Licensed Neobank
In March 2025, Snappi emerged as a trailblazer in Greek fintech, becoming the first ECB-licensed neobank in the country. Under the leadership of Gabriella Kindert, Snappi is redefining digital banking in Southern Europe. This exclusive interview dives into the origins of Snappi, its roadmap, and the competitive fintech landscape in Europe.
Interview with Gabriella Kindert, CEO of Snappi
Q1: What inspired the creation of Snappi? Our vision was to bridge the digital gap in Greek banking. Combining Natech’s tech and Piraeus Financial Holdings’ financial experience gave us the perfect foundation.
Q2: How does Snappi differentiate itself from traditional banks? We are 100% digital. Customers can open accounts instantly, get smart financial insights, and access full banking services from their smartphones.
Q3: What challenges did you face with the ECB licensing process? Compliance is rigorous. But thanks to our transparency and preparation, the process went smoothly.
Q4: How do you tailor Snappi to Greek users? Snappi offers local language support, eurozone-specific savings goals, and bill splitting to meet the expectations of Greek customers.
Q5: What is the role of Natech in your infrastructure? Natech powers our core platform, ensuring it’s secure, agile, and scalable.
Q6: How does Snappi protect user data? We apply end-to-end encryption, 2FA, and continuous real-time monitoring to ensure security and privacy.
Q7: What has user feedback been like so far? Overwhelmingly positive. People love the fast onboarding, easy UX, and our support team.
Q8: What’s next for Snappi? We’re planning to launch investment tools and expand to more European markets.
Q9: How important is customer feedback in development? Crucial. We constantly update our roadmap based on user input.
Q10: Are you promoting financial literacy? Yes, Snappi includes interactive guides, articles, and budgeting tutorials in-app.
Q11: How do you support financially vulnerable users? We offer budgeting alerts, financial planning tools, and flexible account features to help users stay on track.
Q12: How does Snappi stay ahead of competitors? Agility, user-centric design, and integrating technologies like AI keep us competitive.
Q13: Does Snappi have a sustainability approach? Absolutely. We’ve committed to a paperless operation and green office standards.
Q14: What services do you offer SMEs? We provide invoicing, account automation, and cash flow analytics for business clients.
Q15: Are you partnering with other fintechs? Yes, we’re forming alliances across Europe to enhance our payment and open banking features.
Q16: How is customer support handled? Support is available 24/7 via live chat and email with quick resolution time.
Q17: How do you use AI? We apply it for fraud prevention, behavior-based alerts, and account recommendations.
Q18: How do you see European banking evolving? Banking will become more transparent, real-time, and user-controlled. Digital is the future.
Q19: What advice do you have for fintech founders? Focus on solving real problems. Don’t fall for hype. UX and trust are everything.
Q20: Final words about Snappi’s vision? We’re building more than a bank—we’re building a new standard of financial empowerment for everyone.
Related Searches
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FAQ
Is Snappi available outside of Greece? Not yet, but EU-wide expansion is planned for late 2025.
How can I open a Snappi account? Download the app and verify your ID with our secure onboarding. It takes under 10 minutes.
Are there fees? Basic accounts are free, while premium tiers have transparent monthly pricing.
Citations: Fintech Futures, Natech
