In this in-depth conversation, we explore Trustly’s innovative approach to open banking, its impact on the gaming industry, and insights from Vasilije Lekovic on the company’s growth and competitive positioning.
🧑‍💼 About Vasilije Lekovic
Vasilije Lekovic serves as the Director of Gaming at Trustly, where he leads the company’s initiatives in providing seamless payment solutions for the gaming sector. With a background in fintech and a passion for innovation, Lekovic has been instrumental in expanding Trustly’s footprint in the gaming industry.
🏦 About Trustly
Founded in 2008 in Stockholm, Sweden, Trustly is a fintech company that offers open banking payment solutions, enabling customers to make payments directly from their bank accounts without the need for cards or apps. The company connects consumers and merchants through its proprietary platform, supporting over 12,000 banks and reaching 650 million consumers globally.
🗣️ Interview Questions and Answers
1. Can you provide an overview of Trustly’s mission and how it differentiates itself in the fintech landscape?
Trustly aims to simplify the payment process by enabling direct bank payments, eliminating the need for cards or apps. Our open banking platform offers a seamless and secure payment experience, setting us apart in the fintech industry.
2. How has Trustly’s open banking solution impacted the gaming industry specifically?
In the gaming sector, speed and security are paramount. Trustly’s Pay N Play solution allows players to deposit and withdraw funds instantly, enhancing user experience and trust.
3. What challenges did Trustly face when entering the gaming market, and how were they overcome?
Regulatory compliance and building trust were initial challenges. By ensuring strict adherence to regulations and demonstrating the security of our platform, we gained the confidence of both operators and players.
4. Can you discuss the growth trajectory of Trustly in the gaming sector over the past few years?
We’ve seen significant growth, partnering with over 200 gaming brands and expanding our services across multiple jurisdictions, reflecting the industry’s trust in our solutions.
5. How does Trustly ensure compliance with varying regulations across different countries?
We have a dedicated compliance team that monitors and adapts to regulatory changes, ensuring our services meet local requirements and standards.
6. What role does innovation play in Trustly’s strategy for the gaming industry?
Innovation is at our core. We continuously develop new features and services, like Pay N Play, to meet the evolving needs of the gaming industry and enhance user experience.
7. How does Trustly handle security concerns, especially in high-risk sectors like gaming?
Security is paramount. Our platform employs advanced encryption and fraud detection measures to protect both operators and players from potential threats.
8. Can you share insights into Trustly’s partnership approach with gaming operators?
We view our clients as partners, working closely to tailor our solutions to their specific needs and ensuring seamless integration and support.
9. How does Trustly’s solution impact player retention and acquisition for gaming operators?
By offering instant deposits and withdrawals, we enhance the user experience, leading to higher player satisfaction, increased retention, and improved acquisition rates.
10. What are the key trends you foresee in the intersection of fintech and gaming?
The integration of open banking, increased demand for instant payments, and a focus on responsible gaming are key trends shaping the future of fintech in gaming.
11. How does Trustly support responsible gaming initiatives?
Our platform allows for real-time monitoring of transactions, enabling operators to detect and address problematic behavior promptly, supporting responsible gaming efforts.
12. Can you discuss Trustly’s expansion plans in the gaming sector?
We’re looking to expand into new markets, particularly in North America and Asia, adapting our solutions to meet local demands and regulations.
13. How does Trustly’s technology adapt to mobile gaming platforms?
Our solutions are mobile-optimized, ensuring a seamless payment experience across all devices, which is crucial given the rise of mobile gaming.
14. What feedback have you received from gaming operators about Trustly’s services?
Operators appreciate the speed, reliability, and security of our services, noting improvements in player satisfaction and operational efficiency.
15. How does Trustly stay ahead of competitors in the gaming payment space?
Continuous innovation, a deep understanding of the gaming industry’s needs, and a commitment to compliance and security keep us ahead in the market.
16. What role does customer support play in Trustly’s offerings to gaming operators?
We provide dedicated support teams to assist operators, ensuring smooth integration, prompt issue resolution, and ongoing collaboration.
17. How has the COVID-19 pandemic influenced Trustly’s operations in the gaming sector?
The pandemic accelerated the shift to online gaming, increasing demand for our services and prompting us to scale our operations to meet this demand.
18. Can you share any success stories of gaming operators who have benefited from Trustly’s solutions?
Many operators have reported increased player engagement and satisfaction after integrating our solutions, leading to higher revenues and growth.
19. How does Trustly plan to leverage emerging technologies in its future offerings?
We’re exploring technologies like AI and machine learning to enhance fraud detection, personalize user experiences, and streamline operations.
20. What is your vision for the future of payments in the gaming industry?
We envision a future where payments are instant, secure, and seamlessly integrated into the gaming experience, enhancing both operator efficiency and player satisfaction.
🔍 Related Searches
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âť“ FAQ
Q: What is Trustly’s Pay N Play solution?
A: Pay N Play allows players to deposit and withdraw funds instantly without the need for lengthy registration processes, enhancing user experience.
Q: How does Trustly ensure transaction security?
A: Trustly employs advanced encryption and real-time fraud detection to secure all transactions on its platform.W
Q: Is Trustly compliant with international regulations?
A: Yes, Trustly adheres to all relevant regulations in the markets it operates, ensuring compliance and trustworthiness.
