Introduction

Roberto Saporito, with over 16 years in the payments industry, has carved a niche in high-risk payment solutions. As the Founder & CEO of NextGen Payment, he brings a wealth of experience, particularly from his tenure as Global Head of HBR & Gambling at Worldline . In this interview, we delve into his journey, the inception of NextGen Payment, and insights into the high-risk payment sector.

Interview Questions and Answers

1. Can you share your journey into the payments industry?

I began my career focusing on high-risk verticals, recognizing the unique challenges they present. Over time, I realized the need for specialized solutions, leading me to establish NextGen Payment.

2. What motivated you to found NextGen Payment?

The gap in tailored payment solutions for high-risk industries was evident. NextGen Payment was born out of the desire to provide compliant, efficient, and secure payment processing for these sectors.

3. How does NextGen Payment differentiate itself in the market?

Our focus is on bespoke solutions. We understand that high-risk merchants require more than generic services; they need partners who comprehend their specific challenges

4. Which industries do you primarily serve?

We cater to sectors like online gaming, cryptocurrency, forex, CBD, and adult entertainment—industries often underserved by traditional payment providers.

5. How do you address the challenges of high-risk payment processing?

By implementing advanced fraud prevention tools, maintaining strong relationships with acquiring banks, and ensuring strict compliance with global regulations.

6. Can you elaborate on your fraud prevention strategies?

We employ AI-driven tools to detect and prevent fraudulent activities, minimizing chargebacks and ensuring secure transactions for our clients.

7. How do you ensure compliance across different jurisdictions?

Our team stays updated with global regulatory changes, ensuring our solutions are adaptable and compliant with regional laws.

8. What role does technology play in your operations?

Technology is at the core of our services. From secure payment gateways to real-time transaction monitoring, we leverage tech to enhance efficiency and security.

9. How do you support clients in scaling their businesses?

Beyond payment processing, we offer consultancy services, helping clients optimize their payment strategies and expand into new markets.

10. What are the common misconceptions about high-risk payment processing?

Many believe it’s inherently insecure or non-compliant. However, with the right measures, high-risk payment processing can be both secure and compliant.

11. How do you build trust with clients?

Transparency is key. We maintain open communication, provide detailed reporting, and ensure clients are informed about every aspect of their payment processing.

12. What trends do you foresee in the payment industry?

The rise of digital currencies, increased emphasis on security, and the need for more personalized payment solutions are trends we’re closely monitoring.

13. How does NextGen Payment stay ahead of industry changes?

Continuous learning and adaptation. We invest in research and development to ensure our services evolve with industry demands.

14. Can you discuss a success story from your clientele?

One of our clients in the online gaming sector saw a 30% increase in transaction approvals after integrating our tailored payment solutions.

15. How do you handle chargebacks and disputes?

We have dedicated teams to manage disputes, employing proactive measures to reduce chargebacks and maintain merchant account health.

16. What advice would you give to businesses entering high-risk industries?

Partner with payment providers who understand your industry’s nuances and can offer compliant, secure solutions tailored to your needs.

17. How important is customer support in your services?

Extremely. We offer 24/7 support to address any issues promptly, ensuring minimal disruption to our clients’ operations.

18. What sets your team apart?

Our team’s deep industry knowledge, combined with a commitment to client success, ensures we deliver exceptional service.

19. How do you approach partnerships with acquiring banks?

We build strong relationships based on mutual trust, ensuring our clients have access to reliable banking partners.

20. What’s next for NextGen Payment?

We’re exploring new technologies and expanding our services to support more industries, always aiming to provide top-tier payment solutions.

Related Searches

• High-risk payment processing solutions

• Online gaming payment gateways

• Cryptocurrency payment services

• Fraud prevention in e-commerce

• Global compliance in payment processing

FAQ

Q: What is a high-risk merchant account?
A: It’s a payment processing account for businesses considered high-risk due to factors like industry type, chargeback rates, or regulatory concerns.

Q: Why are certain industries labeled high-risk?
A: Industries like online gaming or CBD face stricter regulations and higher fraud risks, leading banks to categorize them as high-risk.

Q: How can businesses reduce chargebacks?
A: By implementing clear refund policies, using fraud detection tools, and maintaining transparent communication with customers.

Q: Is it legal to operate in high-risk industries?
A: Yes, provided businesses comply with all relevant laws and regulations in their operating regions.

Q: Can NextGen Payment assist with global expansion?
A: Absolutely. We offer guidance on entering new markets, ensuring compliance and efficient payment processing.

Conclusion

Roberto Saporito’s expertise in high-risk payment processing has positioned NextGen Payment as a leader in the industry. Their commitment to tailored solutions, compliance, and client success continues to drive innovation in the payment sector.