ZEN.COM, headquartered in Poland, is a licensed electronic money institution (EMI) that offers a unique value proposition: a one-stop digital payment and financial platform aimed at consumers and merchants across Europe. With features like instant cashback, chargeback protection, and multicurrency IBANs, ZEN stands out as a challenger to both traditional banks and neobanks alike.
We spoke with Tomasz Domogała, CEO of ZEN.COM, about their product strategy, regulatory framework, competitive landscape, and future roadmap.
Who is Tomasz Domogała?
Tomasz Domogała is a Polish entrepreneur with extensive experience in payments, fintech, and business development. Before founding ZEN.COM, he played senior roles in financial software and e-commerce startups. His mission with ZEN is to simplify finance by integrating payments, banking, and merchant services into a single seamless ecosystem.
Interview
What is ZEN.COM and what problem does it solve?
ZEN is a holistic digital finance platform for individuals and businesses. We combine payments, financial services, and buyer protection into a single app with the goal of delivering “ZEN peace of mind” in everyday transactions.
What inspired the name “ZEN”?
ZEN represents balance and simplicity — values we apply to financial services. The idea is that managing your money shouldn’t be stressful or complex.
Who are your core users today?
We serve two main segments: consumers looking for a smart alternative to banking, and e-commerce merchants needing streamlined payments, multicurrency support, and dispute protection.
What are the main services ZEN.COM offers?
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Digital wallet with IBAN
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Mastercard prepaid cards
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Instant cashback
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FX and multicurrency support
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Merchant accounts and acquiring
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Dispute management and chargeback protection
What makes ZEN different from Revolut or N26?
We offer financial peace of mind, not just digital banking. Features like extended warranty, 1-click chargebacks, and cashback are bundled. Plus, we provide acquiring and API services to merchants, not just end-users.
Is ZEN a bank?
No, we are an Electronic Money Institution licensed in Lithuania with EU passporting rights. We partner with banks for safeguarding funds and are fully compliant with EU regulations.
How do you ensure compliance across so many markets?
We work closely with regulators, use advanced AML/KYC engines, and keep a strong legal/compliance team in-house. Lithuania’s regulatory framework gives us strong EU-wide access.
What is the business model behind ZEN.COM?
We operate a freemium model — users can access basic services for free and subscribe to ZEN Gold or Platinum tiers for enhanced benefits like higher cashback and premium support.
How do merchants benefit from ZEN?
We provide acquiring services, APIs for integration, FX solutions, and fraud prevention. All this without the complexity of managing multiple providers.
How is ZEN addressing customer trust and security?
We’re PCI DSS compliant, have robust two-factor authentication, and use banking-grade infrastructure. Transparency and user control are central to our UX.
What countries does ZEN currently operate in?
We operate across the EEA with licenses passported via Lithuania. Key markets include Poland, Germany, France, Spain, and Italy.
Does ZEN support crypto?
We don’t offer crypto directly yet, but we’re exploring partnerships to allow crypto-fiat conversions, always in full regulatory compliance.
What are ZEN’s biggest growth channels?
Affiliate marketing, influencer campaigns, and B2B partnerships. Also, we’re investing in multilingual customer service and in-app education.
How do you view Open Banking and PSD2?
We embrace it. We already integrate bank account aggregation features, and we believe PSD2 is a great enabler of competition and smarter financial management.
What role does AI play at ZEN?
AI powers our fraud detection, dispute resolution workflows, and parts of customer support. We’re also prototyping AI for budgeting advice and smart notifications.
What has been the biggest challenge so far?
Building awareness in competitive markets. Users love our features, but cutting through the noise of neobanks and fintechs requires consistent branding and trust.
How do you handle customer support at scale?
24/7 multilingual support via live chat, email, and app. We focus on response time and resolution rates — both are KPIs we track aggressively.
Are you planning any new product launches in 2025?
Yes — we’re launching shared accounts for couples/families, expanding our cashback marketplace, and introducing in-app credit solutions.
What’s your long-term vision for ZEN.COM?
To become the “Apple of finance” — trusted, intuitive, and indispensable in people’s financial lives. Our long-term goal is to unify payments, finance, and insurance into a lifestyle tool.
Is ZEN targeting any partnerships with e-commerce platforms?
Yes, we already integrate with Shopify, Magento, and WooCommerce. Our next phase includes native plug-ins for logistics and invoicing platforms.
Do you see ZEN becoming a super app?
In a way, yes. But instead of clutter, we want to unify services with clean design and meaningful value, not just pile features on top of each other.
Related Searches
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ZEN.COM vs Revolut
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FAQ
Is ZEN.COM free to use?
Yes, there is a free tier. Paid plans (Gold, Platinum) offer more benefits like higher cashback and insurance features.
How does cashback work on ZEN.COM?
Users receive instant cashback (up to 15%) from partnered merchants or categories depending on their subscription plan.
Is ZEN.COM safe and regulated?
Absolutely. ZEN.COM is licensed by the Bank of Lithuania and complies with European EMI standards, including fund safeguarding and anti-fraud protocols.
Can I use ZEN.COM as a business account?
Yes, ZEN offers tailored solutions for freelancers, SMEs, and online merchants, including invoicing and acquiring services.
Can I hold multiple currencies with ZEN.COM?
Yes, ZEN supports over 30 currencies and provides local IBANs to ease cross-border operations.
Company Services
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Multi-currency IBANs
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Mastercard (physical/virtual)
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Cashback and loyalty tools
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Merchant payment acquiring
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Chargeback and dispute support
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FX conversions
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Business accounts & invoicing
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API integrations
Competitors
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Revolut – Strong consumer focus but weaker on merchant tools
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Wise – Excellent FX and transfers, but lacks cashback/insurance
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N26 – Full banking license but no merchant services
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Stripe / Adyen – Focused on acquiring, not bundled user-facing services
Product Positioning
ZEN.COM positions itself as:
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A consumer/merchant hybrid platform
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Differentiated by bundled benefits (cashback, insurance, chargeback)
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SME-friendly with APIs and invoicing
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A Europe-centric alternative to US-led fintechs
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A lifestyle-first finance brand
